Legal documents

The documents below govern your relationship with Upuai Cloud. Each one shows its version and the date it took effect. Material changes are announced 30 days in advance and require fresh acceptance.

Terms of Use
v3.0.0Requires acceptance
Terms and conditions for using the Upuai Cloud platform — registration, plans, responsibility for your data, availability and limitation of liability.
In force since October 02, 2026
Privacy Policy
v4.0.0Requires acceptance
How Upuai Cloud collects, uses, stores, shares and protects personal data, in compliance with the Brazilian data protection law (LGPD, Law no. 13,709/2018).
In force since October 02, 2026
Service Level Agreement (SLA)
v2.0.0
Upuai Cloud's availability commitment, how it is calculated, exclusions, and the service credits available to paid plans.
In force since October 02, 2026
Acceptable Use Policy
v2.0.0Requires acceptance
What is permitted and what is prohibited on the Upuai Cloud platform, how to report abuse, and how we apply enforcement measures.
In force since October 02, 2026
Data Processing Addendum (DPA)
v2.0.0Requires acceptance
The addendum governing personal data processing in which the customer is Controller and Upuai Cloud is Processor, under the Brazilian LGPD.
In force since October 02, 2026
Cookie Policy
v2.0.0
Which cookies Upuai Cloud uses, what they are for, how long they last, and how to grant, refuse or withdraw your consent.
In force since October 02, 2026
Subprocessors
v2.0.0
The third parties that process data on behalf of Upuai Cloud, with purpose, data categories and country of processing.
In force since October 02, 2026